Inspur Service Operation Management

Position and Scope Description:

Inspur Systems, Inc.’s Service Operations Management is a position focused on service KPI management, reporting, data analysis, and adjustment to ensure service performance aligns with customer needs.

Key Tasks and Responsibilities:

  • Report based on the fixed frequency, to boost visibility of the Fremont branch service performance
  • Data analysis and troubleshooting for root causes. Utilize data collected to make adjustments for improvement
  • Make detailed analysis of industry trend, customer needs and competitors’ situation to optimize service KPI strategy.

Qualifications and Skills:

  • Master degree with 3 years or bachelor degree with 5 years’ experience in IT/Telecom industry at least. Experience working for international companies is preferred.
  • 2+ years’ in service operation management. Extensive experience in server & computer industry service operations preferred.
  • Good with project management, proficient in Excel and
  • Excellent verbal and written skills in English and Mandarin, able to communicate with teams across different regions and cultures
  • Innovative, customer oriented, team player and able to work under pressure.
  • Very sensitive to numbers; good at trends and analytics. Ability to translate data into readable reports for internal and external usage

Details:

  • Job Location: Fremont, CA, USA
  • Department: Service
  • Job Type: Full-time
How to Apply:

To apply, please send your resume to Siyao.xiao@inspur.com

Thank you!